Position: Customer Service/Technical Support Representative
 

 
Company Profile:
 
Arc-Zone.com is a Carlsbad based company specializing in high-performance welding and cutting products, services, and solutions for metal fabricators worldwide.
 
We have a passion for excellence, integrity, and service.
 
We offer a supportive, encouraging, team environment.
 

 
Tasks and Duties:
 
• Follow up on past and present customers to assess buying and product experience.
 

 
• Provide superior customer service over email, hard copy correspondence and through phone communication, to enhance customer experience and generate profitable sales.
 

 
• Provide sales support, including entering customer orders, checking stock and following up with customers regarding the status of their orders.
 

 
• Respond to customer inquiries via our webstore, eBay store, fax, email, telephone and live chat.
 

 
• Through in-house training, on-line presence, reading and customer interface, learn product offerings and industry markets.
 

 
• Provide suggestions to improve website, ecommerce store, eBay store, technical support documents and related content.
 

 
Preferred Experiential Background:
 
• Two years of work experience in technical support, customer service, marketing or a related field.
 
• Computer literacy of Microsoft Office is essential.
 
• Candidate should have work experience using the internet.
 

 
Preferred Educational Background:
 
B.S. or equivalent in marketing, communications, or related field.
 

 
If you have a passion for problem solving and excellent customer service and would like to work in a dynamic team environment please e-mail your resume to: paulpbilli@gmail.com
 

 
Arc-Zone.com, Inc.
 
2091 Las Palmas Drive Suite F
 
Carlsbad, CA 92011
 

 
EOE