Seeking a Bank Card Fraud Investigator (Risk Services Associate) to assist with identifying fraudulent credit card/debit card activity on customer accounts. Pay will depend on experience. This is in the Loss Prevention and Investigations dept.

Please send your resume as a Word document AND copy/paste into the body of the email for immediate consideration.

Shift Details:
4 Ten hour Shifts: Friday- Monday 12:30pm-11pm

Qualified candidates will have the following skills and background:
- Should have relevant experience in Bank Card Fraud Investigating OR have a combination of bank/teller experience with CSR/administrative experience.
- Must type 60wpm
- Excellent communication skills
- MS Word/Excel skills
- Computer Savvy – Internet Research abilities

Duties will include:
- Analyze account transactions to determine if fraudulent activity is present.
- Investigate and evaluate fraud by contacting account holders.
- Understand, record, and update case detail reports for all alerts received.
- Interpret case management system in order to assist with customer questions and resolve cases.
- Represent the department professionally in talking to internal and external customers in an inbound/outbound call center.
- Maintain working knowledge of all fraud related trends, applications, and products.
- Limit potential loss exposure from funds availability.
- Carryout efforts for prevention and recovery.
- Respond to inquiries received from branch/department personnel, customers, and merchants.

• Location: San Diego
• Compensation: DOE
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.