The Global First Party Quality Assurance department provides quality assurance testing and support for games and/or projects produced by SCEA internal Product Development teams. The role of the Quality Manager is to support the GFPQA organization in improving and maintaining the highest standards of operational performance and excellence by identifying and eliminating waste, ensuring effectiveness, increasing efficiency and nurturing a continuous improvement culture.  This role will also be responsible for generating reports and documentation, information tracking, internal and external department communication, assigning tasks, and travel.

 

Overall, the position of Quality Manager within GFPQA-America is expected to partner with the organization in managing the following functions:

 

•          Development and enhancement of individual and team KPIs

•          Assessments of teams based on metrics

•          Maintenance and maturity of the QA knowledge base ensuring all lessons learned are correctly documented and implemented by the relevant team

•          Liaison with consumer services, OLS, development studios and active monitoring of blogs, social networks, YouTube, forums etc. to identify issues and defects found in production by consumers

•          Evaluation of quality ratings to assist with release decisions and escalation

•          Identification and global sharing of standards and QA best/good practises

•          Research and evaluation of industry standards and best/good practises (vendors, competitors); nurturing and developing strong network of external contacts

•          Development of improvement proposals and change management strategies

•          Project team member and advisor on regional and global test strategy improvement projects

•          Analysis of SLE and post-mortem meetings

 

Leadership

• Proven skills leading teams and building a culture that both motivates the team and provides value to the business
• Ability to forge winning relationships up, down and sideways throughout the organization

Communication skills — Written, Verbal, and Presentation

• Excellent interpersonal skills required to communicate both internally and externally
• Excellent listening, written, and verbal skills
• Ability to effectively communicate strategies, policies, and QA Operational trends throughout the organization
• Ability to communicate so that messages not only are understood but also compel needed action

·         Utilizes professional and refined presentation skills focused on the audience
 
Planning and Implementation

• Ability to develop, coordinate, and guide strategic operational plans in support of the overall mission and business strategy
• Skills required to strategically plan and implement various quality goals and standards during the test lifecycle through the use of metrics, risk assessment, project planning, problem resolution and negotiation
• Ability to work with process stakeholders and SME’s to manage the design, documentation and implementation of Quality Assurance processes
• Ability to diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools

Financial Management

• Ability to apply ROI methodology to the GFPQA operations
• Adheres to corporate policies and standards aimed at minimizing costs
• Ability to monitor activities and costs related to the overall utilization of resources required to meet operational requirements

General Characteristics

• Genuine passion and energy for positive change
• Influential and engaging
• Excellent interpersonal communication skills
• Credible and pragmatic
• Strong eye for detail
• Analytical and data savvy
• Good Networker

Required Experience / Education:

• At least 5 years of leadership experience within Quality Assurance or equivalent 
• Bachelor’s degree or equivalent experience

Preferred Experience / Education:

• ISEB Advanced Test Manager or equivalent preferred
• Track record of instigating and driving continuous improvement
• Preferred to have an advanced degree (i.e., MBA, MA, MS)

 
Sony Computer Entertainment America LLC (SCEA) is responsible for keeping PlayStation^® growing and thriving in the United States, Canada and Latin America. Based in Foster City, California, SCEA serves as headquarters for all North American operations and is a wholly owned subsidiary of Sony Corporation of America Inc.
 
It is SCEA’s policy to provide equal employment opportunity for all applicants and employees. SCEA does not unlawfully discriminate on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law.  SCEA also makes reasonable accommodations for disabled applicants and employees.

• Location: San Diego, CA
• Compensation: Open
• Principals only. Recruiters, please don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.